DELIVERY TIMES

ORDER UPDATES

They are sent by the system automatically.  If you haven't received yours it may be sitting all rejected and surrounded by unsavoury company in your 'spam folder' (not to be confused with your 'Junk' folder.

Microsoft and google email addresses seem to like putting us in a dark corner, its worth checking your settings.

But please rest assured that if you have an order placed it will be made and look beautiful and under normal circumstances you will receive updates and turn around from ordering and me creating it and sending it is usually 1 - 2 weeks, occasionally more or hopefully less.

If you would like reassurance please feel free to open the 'chat box' let me know your order no. and I will give you an up to date situation report!

Hallmarking

The 1973 Hallmarking Act outlines the legal requirements for assaying, hallmarking and selling of precious metal items in the UK.  It is a fascinating document and really interesting (especially if you are a nerd like me) and can be found here.

There are three main areas with which a retailer selling precious metal items to UK consumers must comply:

1. Ensuring items that are not exempt carry a recognised hallmark.
2. Ensuring precious metal descriptions are accurate.
3. Ensuring that the mandatory Dealers Notice is displayed for consumers.

I endeavour to accurately describe each piece, from making techniques to materials and all finished works which are not except are hallmarked.  The Dealers notice can be viewed clearly from this downloadable PDF.