Customer CARE

Please take time to read my shop policies.

Most of my jewellery that is made to order takes between 7-21 days, depending on the design and time of year.

During November & December expect a regular 21 day lead-time as its a particularly busy time of year. *Items in the Christmas collection will be ready made and shipped as quick as possible*.

SHIPPING & DELIVERY

UK Delivery – Delivery costs between £3.95 – £12.95 per order depending on the total value of the order. We use Royal Mail 1st Class recorded and ‘Special Delivery’ services. International Delivery – Delivery costs £17.95 per order, and the parcel will be sent ‘International Signed For’. Separate postal charges are necessary for delivery of the sculptures. If in doubt please do not hesitate to contact us for exact costs.

We make all jewellery to order, so your piece will be sent within one month from the time of ordering. Generally 3 – 4 weeks is normal, however, it is worth noting that upon request it may be possible to prioritise your order. We always endeavor to meet your last minute deadlines and pride ourselves in attempting to do so.

If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch. *FOR CHRISTMAS GIFTS CLICK HERE (to view a collection of work ready to be sent for delivery until 10th December).

The workshop is closed from December 24th – January 6th for the holiday season and to give my hands and mind the opportunity to rest.

February (Valentines orders), During late June, July and early August (festival season, see events ) and November and December orders will take a little longer.

Your parcel will require a signature on receipt.

All payments must be received and authorized before shipment.If you request a shipping address which is different to your invoice address we are unable to accept responsibility for packages which become lost, stolen or ‘signed-for’ by third parties. Your package will be sent using a ‘signed-for’ service which is trackable.

ORDERING

You can order Hairy Growler Jewellery in the following ways:Online via this website; www.hairygrowler.com , www.hairygrowler.co.uk ;email: sales@hairygrowler.com Ordering Online with us is safe and secure.

HAIRY GROWLER PACKAGING

Your jewellery will be sent to you in a lovely Hairy Growler soft and colourful tissue surrounded by a fab biodegradable jute and natural cotton bound pouch. Included will be a Hairy Growler Jewellery card with a little added information. Please rest assured that we always package our items securely and safely.Hairy Growler Envelope re-use sheet : Why not use one of our ‘Envelope re-use’ sheets to recycle and resend our lovely green padded bags? click this link to download the sheet pdf. Then simply print, cut and stick! Re-use Sheet.

WEAR & TEAR

My Jewellery based art is often fragile and should be worn with care. Please do not wear your piece of art in the shower or during extreme physical activity. They should not come into contact with perfumes or hairspray. Discoloration can happen to most metals. Please keep your jewellery in a sealed jewellery bag or box and keep it out of moist bathrooms!

RETURNS & REPLACEMENTS

The Jewellery I offer is hand made to order, specially to your requirements, so we are unable to offer refunds for these pieces, unless the item is faulty. This includes rings made to specific sizes, specific dates and engraved items.

If in doubt please get in touch; if it is a ‘stocked’ item that I sell at the local art & craft mkt I will of course handle the refund request with good grace and provide a refund.

If your item is eligible for refund, please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment.

Please do not rely on the ‘size guide’ it is only a guide to confirm a sizing you may already know. The nature of endless combinations of computer operating systems, software, hardware, printers and their settings means it is very difficult to guarantee the guide is accurately printed and used. A local jeweller will most likely happily provide an accurate measurement, a quick and easy process.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email sales@hairygrowler.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We cannot be held responsible for returns that are lost in transit. If you are returning an item to us for a refund or an exchange, be aware that the cost of returning the item to us is your responsibility.It is advisable to use the original packaging to protect the jewellery and use special delivery and or jewellery insurance.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

PAYMENT & PRICING

We primarily use Square & Paypal as our shopping carts as they have excellent reputations for handling credit card payments safely and securely.

You can pay with Bitcoin – feel free to contact us for info.

You can also pay with credit / debit card without having a paypal account. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is very secure.

Payment through PayPal:Due to the safety and reliability measures, most of the eCommerce sites allow payment through PayPal. Here, the account details of the customers remain stored in their own system and that is why the compliance issues are minimized quite considerably.

The transactions are relatively fast and authentic with this payment gateway.This payment option suits to most of the online customers who do not want to reveal their credit card details anywhere on online websites. Due to this unparallel safety measures, payment through PayPal account is the best suited for the customers as well as the site administrators.

Please do not hesitate to contact us if you would prefer to pay by cheque or postal order.

In the UK, you may pay by cheque or Postal Order if you wish. Please make cheques payable to Hairy Growler and remember to include postage.

Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.hairygrowler.com delivers to destinations inside and outside the UK. *

You will be notified of the delivery costs automatically before you submit your credit card details.

Hairy Growler, HG925 is registered and organised under the laws of England and Wales, with a registered office at Blackmore Farm, Broadway, Bourn CB23 2TA, United Kingdom. VAT No. 113 1235 74.

PRIVACY & SECURITY

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. When you use our website and/or purchase products or services from us you may provide us with personal information about you, such as your name, address, fax and telephone numbers and email address (“personal information”). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.We may contact you from time to time to tell you about our goods and services similar to the ones that you have enquired about. If you do not want us to do so you can “opt out” by indicating this when submitting forms on the Website or by writing to us or emailing us at any time at the ‘Contact Us’ address above or the address shown in any information that we send to you. Where you access websites which are owned, operated and controlled by third parties through the hyperlinks on this Website, the terms of this privacy policy will not apply.You should review the privacy policies on third parties’ websites before submitting any of your personal data. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

COPYRIGHT

All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use. You may supply a copy of any such extract to any third party provided that: (a) the extract is for their own personal use; (b) the extract is not supplied as part of or incorporated in another work, website or publication; (c) the extract is not supplied either directly or indirectly in return for commercial gain; and (d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them. No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent. Availability of the Website We will use our reasonable endeavors to provide you with a prompt and continuing service. We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.

Customer Care